Refund & Download Policy

Last updated: January 15, 2026

This Refund & Download Policy explains how refunds, digital downloads,
and access issues are handled for products purchased from
tuckr89.com (“Website”), operated by
TuckR89 (“we,” “us,” or “our”).

1. Digital Products Only

All Penny Series books and related materials are digital products
delivered electronically. No physical items are shipped.

2. Access to Downloads

After completing a purchase, you will receive access to your digital download
via the Website and/or email.

  • Download links may be time-limited or restricted to a reasonable number of downloads for security and fraud prevention.
  • You are responsible for downloading and saving your files after purchase.
  • We recommend backing up your files once downloaded.

3. Download Issues

If you experience problems accessing your download (for example:
missing email, expired link, file not opening, or incorrect file),
we are happy to help.

Please visit our Download Support page
for step-by-step troubleshooting.

If the issue is not resolved, contact us via
our contact page
and include:

  • Your order number
  • The email address used at checkout
  • A brief description of the issue

4. Refund Policy

Because digital products are delivered immediately and cannot be returned,
all sales are generally final.

However, we understand that technical issues can happen.
Refunds may be considered at our discretion in limited situations, such as:

  • You were charged more than once for the same product.
  • A verified technical issue prevented access and could not be resolved by support.

Refunds will not be issued for:

  • Failure to download or save the file after access was provided.
  • Requests made without proof of purchase.
  • Change of mind after purchase.
  • Misunderstanding of the product description or format.
  • Loss of files after successful download.

5. License and Use

Digital products are licensed for personal or classroom use only,
unless otherwise stated on the product page.

  • Redistribution, resale, sharing, or commercial use is not permitted.
  • Violation of license terms may result in revoked access without refund.

6. Fraud Prevention

To protect our content and customers, we reserve the right to:

  • Limit or disable downloads if misuse or abuse is detected.
  • Require verification (order number and checkout email) before restoring access.
  • Decline refund requests associated with suspected fraud or policy abuse.

7. Chargebacks

If you believe a charge was made in error, please contact us first so we can help.
Initiating a chargeback without contacting support may result in restricted
future access to our Services.

8. Changes to This Policy

We may update this Refund & Download Policy from time to time.
The “Last updated” date above reflects the most recent revision.

9. Contact

If you have questions about this Policy or need assistance,
please visit our Download Support page
or contact us via our contact page.

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