TuckR89 Support

Download Support

Having trouble accessing your digital download? Use the steps below to fix most issues in minutes.
If you still need help, contact us and we’ll get you sorted.

Fastest help:
Include your order number, the email used at checkout, and a screenshot of the error (if any).

Quick Fix Checklist

  1. Check your email inbox (and spam/junk/promotions) for your download link.
  2. Confirm the email used at checkout matches the one you’re checking.
  3. Try a different browser/device (Chrome/Edge/Safari) and disable ad blockers temporarily.
  4. Use a stable connection (Wi-Fi preferred). If on mobile, try switching networks.
  5. If the file won’t open: re-download it, then update your PDF/ZIP app (or try a computer).

Common issue

“Download link expired”
Contact us with your order details and we’ll refresh access.

Common issue

“File is corrupted”
Re-download using a different browser/device. If it persists, we’ll send a new file.

Common issue

“Payment completed but no email”
Check spam/junk, then contact us with the email + date/time of purchase.

How to Download & Open Your File

PDF Files

  • Save the file to your device first (don’t open from email preview).
  • Use an up-to-date PDF reader (Adobe Reader or your browser).
  • If printing, choose “Fit to page” to avoid cropping.

ZIP Files

  • Download completely before extracting.
  • Use your system extractor (Windows/macOS) or 7-Zip/WinRAR.
  • If a file is missing after extraction, re-download and try again.

Mobile Devices

  • On iPhone/iPad: save to Files app, then open.
  • On Android: use Downloads folder + a PDF/ZIP app.
  • If it won’t open on mobile, try a computer.

FAQs

Click a question to expand. If you don’t see your issue, contact us below.

I didn’t receive a download email. What should I do?
  • Check spam/junk/promotions folders.
  • Search your inbox for “TuckR89” and your product name.
  • Make sure you’re checking the email used at checkout.
  • If still missing, contact support with your order details.
My download link says it expired or reached its limit.
This can happen if the link was opened too many times or after a set access period.
Contact us with your order number and we’ll refresh your access.
The file won’t open / says it’s corrupted.
  • Re-download using a different browser/device.
  • Ensure the download completes fully (avoid email previews).
  • Update your PDF/ZIP app or try opening on a computer.
Can I get a refund for a digital download?
Digital products are typically non-refundable once delivered due to their nature.
However, if there’s an issue with your file or you received the wrong item, we’re happy to help.


Refund and Digital Download Policy

Do you offer help using the download (printing/editing/etc.)?
We can help with basic access and file issues. For advanced editing/printing needs, share what you’re trying to do
and what device/app you’re using, and we’ll point you in the right direction.

Contact Support

Best ways to reach us

Email:
co*****@*****89.com
Support hours: BUSINESS_HOURS

Prefer a form? Use our contact page:
Contact Us

Include these details:

  • Order number
  • Email used at checkout
  • Product name
  • What you tried + any error message

Copy/Paste Support Message

Paste this into your email or contact form to speed things up:

Order Number:
Email Used at Checkout:
Product Name:
Device/Browser:
Issue Description:
Screenshot/Error (if any):

Refund/Download Policies


View Refund/Digital Download Policy

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